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Troubleshooting

23
  • Black screen in Lux.
  • Black screen when connected to device
  • Troubleshooting an Android Unit not being detected
  • Panel sleep mode
  • Mini PC Issue
  • Panel has a dead spot towards the bottom of the screen.
  • Screen not waking up when PC wakes from Sleep
  • Remote coloured buttons
  • Wi-Fi not connected on Restart
  • WIFI Issue
  • Loss of display/touch with faceplate
  • Sound Very Low
  • Clevershare Code Change
  • OPS Issue
  • Lux Mode not working
  • Desktop Mirror does not scale full screen
  • No touch
  • Unable to update chrome browser to latest version
  • Unable to Connect to/ Open Cleverstore
  • Attached laptop flashes when using MS Office 2019
  • Panel not holding internet credentials once restarted
  • No Touch when attached to a PC or Laptop
  • Clevertouch OPS not displaying
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How to...

11
  • How to Perform OTA update
  • How to Access Software Information Menu
  • How do I transfer the license key from my faulty OPS?
  • How to do a Burn test
  • Factory Resetting CT Panels
  • Whiteboard app functionality
  • Accessing the Whiteboard
  • How to connect to Proxy DET Wi-Fi
  • Split screen 2 different apps
  • Adding a Cloud Drive
  • Disable Clever Message on Start Up
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Troubleshooting

  • Black screen in Lux.
  • Black screen when connected to device
  • Troubleshooting an Android Unit not being detected
  • Panel sleep mode
  • Mini PC Issue
  • Panel has a dead spot towards the bottom of the screen.
  • Screen not waking up when PC wakes from Sleep
  • Remote coloured buttons
  • Wi-Fi not connected on Restart
  • WIFI Issue
  • Loss of display/touch with faceplate
  • Sound Very Low
  • Clevershare Code Change
  • OPS Issue
  • Lux Mode not working
  • Desktop Mirror does not scale full screen
  • No touch
  • Unable to update chrome browser to latest version
  • Unable to Connect to/ Open Cleverstore
  • Attached laptop flashes when using MS Office 2019
  • Panel not holding internet credentials once restarted
  • No Touch when attached to a PC or Laptop
  • Clevertouch OPS not displaying
ASI Solutions – Support

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